I am seriously offended for these people. “The company is not only going to refund everybody but they will offer a 30% discount on future cruises if they want to stay loyal to the company,” a Costa Cruises spokesperson told the Telegraph this past weekend. 30 percent for having a traumatic, life-altering experience?! WHAT?! A mess. More details below.

Marisa Mendez

It doesn’t exactly sound like a great offer, but it’s what Carnival’s Costa Cruises has reportedly extended anyway. “The company is not only going to refund everybody but they will offer a 30% discount on future cruises if they want to stay loyal to the company,” a Costa Cruises spokesperson told the Telegraph this past weekend.

The discount is part of what the cruise company is doing for passengers in the disaster’s aftermath, including calling survivors “asking if they are suffering nightmares or sleepless nights,” according to the report.

Costa Concordia passengers are already filing class-action lawsuits, which could presumably net the thousands of survivors a bit more than coupons. A Miami-based filing is asking for $160,000 per passenger.

On January 18th, Costa Cruises website relayed that the company had been contacting guests so that they could “receive a refund for the cruise and all material expenses relating to it.” The statement also said that the company ”is in contact with its guests and all consumer protection associations to determine indemnity for the hardship endured, with the support of the tour operator association of each country.”

On Monday, Italian officials upped the death toll from the disaster to 15 people, with at least 17 still missing from the 4,200 passengers on board. A press release issued by Costa Cruises on January 15 said that “there may have been significant human error on the part of the ship’s Master, Captain Francesco Schettino.”

Time